Privacy Policy

Introduction

This Privacy Policy explains how WCR UK Limited ("we", "us", or "our") processes your personal data when you use our website and services. We are committed to protecting your privacy and personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

WCR UK Limited is the data controller of your personal data. Our company registration number is 03710947.

Our registered office is at:
Unit A, Park Road
Holmewood Industrial Park
Holmewood, Chesterfield
S42 5UY
United Kingdom

What Personal Data We Collect

We may collect and process the following data about you:

• Contact information (name, email address, telephone number)
• Business information (company name, job title, business address)
• Technical data (IP address, browser type and version, operating system)
• Usage data (how you use our website and services)
• Marketing and communications preferences

Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract - When necessary for the performance of our heat exchanger services contract with you
• Consent - When you have given clear consent for specific processing activities
• Legal Obligation - When required to comply with UK law
• Legitimate Interests - When necessary for our legitimate business interests or those of a third party

How We Use Your Data

We use your personal data to:

• Provide heat exchanger services, repairs, and maintenance
• Process orders for replacement parts and new equipment
• Respond to your enquiries and provide customer support
• Send service updates and technical information
• Comply with legal and regulatory requirements
• Improve our website and services

Your Rights Under GDPR

Under data protection law, you have the following rights:

• Right of access - You can request copies of your personal data
• Right to rectification - You can request correction of inaccurate data
• Right to erasure - You can request deletion of your data
• Right to restrict processing - You can request limited use of your data
• Right to data portability - You can request transfer of your data
• Right to object - You can object to certain processing

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for legal, accounting, or reporting requirements. Typically, we retain customer data for 6 years after the last service or transaction.

Data Security

We have implemented appropriate technical and organisational measures to secure your personal data against unlawful or unauthorised processing and against accidental loss, destruction, or damage.

International Transfers

We do not routinely transfer personal data outside the UK. If we need to transfer your data internationally, we ensure appropriate safeguards are in place in accordance with UK data protection laws.

Contact Us

For any questions about this Privacy Policy or to exercise your rights, please contact us:

Email: info@wcruk.com
Phone: 01246 856396
Address: Unit A, Park Road, Holmewood Industrial Park, Holmewood, Chesterfield S42 5UY